Delete your KalaReach account

What is deleted

• All sign-ins, on all devices, will end now.
• Your passkeys, email, and name will be deleted.
• Public records of the backups you paid for and your backup setting will be deleted.
• Your recovery bundle will be deleted.
• Relay usage you’ve paid for and any call in progress will end now.
• Your customer record with our payment provider will be deleted, and a paid subscription ends, with no partial refund. You will lose any credit.
• Your memberships of organisations and your invitations will be removed.
• Notification registration and synced settings for the devices your account used will be deleted, except settings shared with a device that doesn’t use your account. You will stop receiving notifications on those devices until you register again with the app. A registration made, or an authorisation renewed, after you delete your account stays.

Backup files stop being readable at once and are deleted when 7 days have passed. If a service we use cannot be reached, we try again until it can, so the last steps can take longer.

What stays

• Records of what was charged and paid are kept for 7 years under an identifier with no name or address, and then deleted.
• The records of relay leases that you paid for, and of what they carried, are kept for 7 years, and then deleted.
• The records of managed voice calls are kept for 7 years, and then deleted.
• The records of managed reasoning requests are kept for 7 years, and then deleted.
• The index rows of the objects your backups held, and the record that a backup collection was closed, are kept for 7 years, and then deleted.
• An organisation’s own records, such as its audit trail and its directory. They belong to the organisation.
• Records that name your devices’ keys and carry your account’s identifier, such as which device stored an object, are kept for 7 years, and then deleted. The identifier no longer has an account behind it. Records of a device that do not carry it stay.
• Our own recovery copies of the database, for up to 30 days.
• Copies held by the services we use, for the times they state, by people you shared with, and in files you exported.

Delete the account